OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
94 ratings and 71 comments received in the last 90 days.
08 June 2025
From start to finish, very attentive and nothing ever too much trouble!
05 June 2025
Very personal service
03 June 2025
Very good kept informed all the way.
17 May 2025
Jordon and the rest of the team have fantastic customer service. There were some issues with the BMW/MINI ordering system but the guys were always there to explain and to then help get through these issues.
11 May 2025
Firstly the staff at Lloyds Carlisle were very Professional and friendly in particular Josh Riley who looked after us and explained everything along the way guiding us through all the complexities with ease.
04 May 2025
See above
26 April 2025
The car came earlier than expected. I was kept informed at each and every step.
24 April 2025
Nothing was to much bother for Jordan during the purchase of the new car.
10 April 2025
Josh, kept us in the loop weekly on the progress of the vehicle and the date he gives us, he delivered on!
10 June 2025
Again Loyd Howes was knowledgeable about all aspects of the car and gave clear options around finance and costings.
09 June 2025
Always given great service with that personal touch
09 June 2025
Welcomed into garage. Quickly booked in. I was provided with a lift into and back from town. Treated with courtesy.
04 June 2025
Car ready on time, took the trouble to look at low battery charge, still investigating.
04 June 2025
No complaints
01 June 2025
Thought the car was not cleaned inside
31 May 2025
Excellent service
27 May 2025
Did what was required
26 May 2025
Problem was sorted in a timely manner
26 May 2025
As above
09 June 2025
Jordan Coulson who works at the mini garage was amazing - he was so helpful and when the mini was delivered he spent a long time going over everything with us and setting up the car and personalising it . I could not fault him in any way.